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UX Research, Customer Experience, Product Strategy
Better decisions begin with better questions.
KnowsyBug Research helps product teams understand their customers, reduce uncertainty, and turn research into clear product and experience strategy.
KnowsyBug Can Help
I help product teams answer difficult questions, understand their customers, and turn evidence into confident decisions. Engagements can range from focused research projects to broader research strategy and organizational support.
UX & Customer Research
Understand what customers need, how they behave, and where experiences break down.
Interviews, usability testing, concept evaluation, journey research, surveys, and mixed-methods studies.
Product & Experience Strategy
Turn research findings into priorities that teams can act on.
Research planning, opportunity identification, executive workshops, product alignment, and evidence-based decision support.
Research Systems & Enablement
Build the practices and capabilities that make research more effective at scale.
Research operations, standards, training, mentoring, reusable methods, and AI-assisted research workflows.
ABOUT CHRISTOPHER BERTRAND
Research leadership grounded in Human Factors and real product experience.
I’m Christopher Bertrand, a Human Factors-trained UX researcher, customer experience strategist, and research leader with more than 20 years of experience helping product teams understand customers and make better decisions.
I’ve built and led research in complex enterprise software organizations, partnering with product, design, engineering, support, sales, and executive teams. My work has ranged from individual studies to Voice of Customer programs, executive workshops, research systems, metrics strategies, and organizational transformation. I continue to expand that foundation through formal training in AI product management and AI product leadership.
KnowsyBug Research brings that experience to organizations that need thoughtful research, practical strategy, or stronger research capabilities.
SELECTED EXPERIENCE
Research that strengthens products, decisions, and organizations.
Across more than two decades in enterprise technology, I’ve led research programs, built research capabilities, and helped teams turn customer evidence into action.
Building Research Capabilities
Built and rebuilt research teams, practices, standards, career frameworks, training programs, and scalable support models for complex product organizations.
Connecting Customer Evidence
Developed Voice of Customer programs that combined qualitative research, surveys, experience metrics, support insights, and product telemetry.
Influencing Product Direction
Led studies and executive workshops that identified customer needs and priorities, improved product experiences, and challenged assumptions before investments were made.
RECOMMENDATIONS
What colleagues say about Christopher
Perspectives from leaders and former team members who worked with Christopher across UX research, design, product, and customer experience.
“Christopher Bertrand is a unique, standout leader. Through periods of acquisition and significant company-wide refocusing, his consistent leadership and user-centered vision significantly improved user satisfaction metrics and decreased our reliance on service intervention. Christopher is a remarkable mentor and leader.”
Andrew J. Acalinovich
Former direct report · Sr. Principal Product Designer / UX Manager
“Chris was a model leader. He inspired and motivated each member of our team to be great researchers and good people. He worked hard to ensure team members were growing in their careers while the team remained focused on impactful user outcomes. He was a tremendous ambassador and evangelist for UX across the company.”
Gavin Larson
Former direct report · UX Research & Content Strategy Leader
“Chris was one of the best I’ve worked with as a researcher. As a manager, he was an excellent leader for both his team and the UX organization. He was the voice of reason, provided great insights, drove strategy, and impacted the organization. If I could hire Chris, I would do so without hesitation.”
Manish Parekh
Former manager · SVP, Head of Design
“Chris possesses an invaluable set of research leadership skills that helped us ensure we met our evolving client needs with compelling design capabilities that work across complex operating environments.”
Doug Matthews
Former manager · Managing Director
LET'S TALK
What can we help you understand?
Whether you need a focused research study, a clearer customer perspective, or help building stronger research capabilities, let’s talk about what you’re working on and the decisions your team needs to make.
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